Shipping policy

Shipping Policy

We pride ourselves on delivering your orders efficiently and carefully. Please read our shipping policy.

Order processing

All orders are processed within 6-48 business hours. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping time

Once your order has been processed, it is usually delivered within 5-9 business days. Please note that delivery times may vary depending on your location and unforeseen circumstances.

In the rare and unfortunate event that there is a delay in shipping, please contact our customer service team at info@ivory-canberra.com and we will work it out with you.

Transport companies

To ensure the process is as smooth as possible, we work with a few international courier companies such as Australia Post, DHL, FedEx, UPS and others to ship your product quickly and safely depending on the region you live in.

Shipping costs

We offer free shipping within Australia.

Order tracking

Once your order has shipped, you will receive an email with tracking information so you can follow the progress of your package.

Customs and duties

International orders may be subject to duties and taxes, which are the responsibility of the customer.

If you have any questions or comments about your order, please contact our customer service team at info@ivory-canberra.com.